Funnelback installation troubleshooting

RedHat Enterprise firewall

If enabled, the default firewall will not allow connections to the default port (8443) on which Funnelback's administration interface runs. This can be changed as follows.

vi /etc/sysconfig/iptables

add the following line

-A RH-Firewall-1-INPUT -m state --state NEW -m tcp -p tcp --dport 8443 -j ACCEPT

then run

/etc/init.d/iptables restart

Admin interface via HTTPS

The Funnelback administration interface can only be accessed via HTTPS. If you are experiencing problem accessing the administration interface (particularly blank pages loading instead of the expected ones), please ensure you are using:

 https://hostname:8443/search/admin 

and not:

 http://hostname:8443/search/admin.

Set program paths

Funnelback interacts with various programs via command execution. The locations of these programs are referenced from the file INSTALLATION_DIRECTORY/conf/executables.cfg. These programs should be installed (if not already) and their executable location reflected in the executables.cfg file.

Installation logs

Installation logs are contained in:

• $SEARCH_HOME/log/funnelback-install.ilog
• $SEARCH_HOME/log/upgrade-[version].log
• $SEARCH_HOME/log/upgrade-[version].err

Output in these logs may be helpful in diagnosing installation problems.